Regarding your concern, the issue with your CD-Key is fixed.

I take their response to mean that they are working on my issue under the new ticket number. That apparently generated a new TT number. So I changed the Trouble Ticket's subject line to clarify my version number and problem description. When I replied to their initial canned response asking for more information, there was confusion about my version number. Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products. Use the below mentioned link to get back for further queries: Thank you for your patience and understanding. I will definitely get back to you with the updated information once I get any update from them. In regards to your concern, I would like to inform you that the issue under the case ID CSxxxxxxxx has already been escalated to our R&D Team and they are still working on it. The software was activated but the two codecs that stopped working still don't work. Then I reinstalled the whole thing, activated it with my key and registered it with my new email address. I even unistalled QuickTime because that probably got updated after the PD11 install. I uninstalled the entire package, Ultra, Essentials, Premium & WaveEditor. So I spent a whole day trying to get PD11 to work. But I don't see why that should cause any problems. If CyberLink has been sending me emails, they would have bounced.

The only other thing that changed was that I haven't used the software for a few months. The error messages I get complain about my mpeg & h.264 codecs needing activation. But this computer always ran XP so that part hasn't changed. But because I'm running XP, I have to use CL graphic acceleration as opposed to hardware acceleration. I might have upgraded the video card a while back but don't know if that was before or after installing PD11. This computer is in my recording studio so I don't really run much variety of software on it.

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