It will ask you to save a file that contains the machine fingerprint as an offline request. If you have would like to license a computer without a network connection, enter the license key, then click “Request Offline Activation”. On the main screen you will see any licenses associated with your email address, like this:Ĭlicking on '#/# Activations' next to a license will show which computers are assigned to your license key, when they were activated and last used, etc, like this:Ĭlicking one of the computers will show additional details, and displays this icon in the upper-right:Ĭlick that, and you have the option to delete an activation, removing the license from that computer, and freeing up the license seat for use on another machine. Removing an old computer from your key: ¶ In this case, contact us via email with your full name and license key. We know Gmail works well, and if you provide a Gmail account, we can put your key under that instead so that you can access the portal. If you still cannot find it, then your email provider might be blocking the email from ever reaching you to begin with - some email providers do this. If you do not see it, please check your Promotions or Spam folders as the password reset email sometimes ends up there. Follow the link, choose your new password, then log in.

You will receive an email from Cryptlex with a password reset link. Click 'Forgot Password', enter the email address where you received your license key, and click 'Recover Password'.

The first time you use the portal you will need to request a password reset. Contact us via email ( with your full name and license key to have us do this. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this. If you purchased your key from LightBurn directly, you will have access to this portal. The license system used by LightBurn has a web portal that you can use to view the computers on their license, and do some basic tasks like remove a computer that has failed and process an offline activation.

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